New Zealand’s First & Only Agile CX Certification

Certified Agile CX Design Expert (CACXDE)

What I will get

6-month 24/7 unlimited access to your learning portal
Inclusive 10-week cloud meeting with digital mentor worth $5,000 (1 module x 1 hour) to discuss your business pain points

Duration: 10 weeks (depending on your pace)
Delivery: Online or blended learning, study anytime anywhere, evening class available.
Recognition: Content validated by Google, Facebook, Twitter, LinkedIn, Microsoft.
Funding Grant: The Institute of Digital Marketing New Zealand certifications is registered with the Management Capability Development Fund. You may be eligible for funding. Please note that the funding from the RBP is not guaranteed for any customer.
Intake: Now
Exam: Project based with a real client.
We accept international and local students

  • Learn, Apply & Earn

    You learn a concept one day and start applying it at work the next.

  • Evening Classes

    With the option of evening classes, upskilling without affecting your day job is now possible.

  • 1:1 Mentoring

    Access weekly meetings with your digital mentor to discuss your learning with open-ended discussions to help you further understand.

  • 24/7 learning Portal

    Learning material is delivered to you via our learning portal 24/7.

  • Learn & Work Agile

    You learn to incorporate an agile mindset - the new way of working and project management.

  • Industry-led Content

    Learn the course that’s enhanced with industry best practices and work-connected learning methodologies.

Using your workplace as a case study

10 agile sprints in 10 weeks

What I will learn

This module introduces you to the agile mindset and project management methodologies to develop a measured and well-considered strategy for your customers experience needs.

This module introduces the fundamentals of CX Strategy to obtain a current view of your customers.

This module dives into customer pain points and understanding current problems to be solved through personas, empathy & journey maps.

Learn how to conduct customer experience research that describes the collection and analysis of any type of data relevant to the experience your customers have when interacting with your company.

This module will make you understand the core relationship between business strategy and CX. You learn to identify opportunities to improve your CX and understand how customer trends influence your CX.

This module will construct your product and create aspirational map for your future state.

This module will create and test your prototype with users. You will be able to analyse the results to improve customer experience.

The module will make you understand common real-time metrics to measure success of you CX strategy you will create a change management approach to roll out your CX strategy.

This module you will identify opportunities for continuous improvement of your CX strategy. Learn to explore future and emerging CX trends into UX design, service design, and brand experience.

You will submit your final project and have a play back to your mentor or project stakeholder.

“86% of our learners got promoted and elevated their career.”

— IDNZ

  • Sarah Eddy

    EXECUTIVE ASSISTANT TO MD
    ”Completing the IDNZ certification has assisted me to grow hugely within our business, expanding into a space where we had limited capability and knowledge. Now our organisation is benefitting from me having fresh, up-to-date IP which I can put into practice daily.”

  • Harrison Mudgway

    NEW ZEALAND MTB NATIONAL
    ”With the ongoing support and weekly cloud meetings, I was able to complete this course with ease while working full time. The modules are easy to understand, helped a lot with my time management and ensure I didn’t miss important principles.”

  • Ying Watson

    STAKEHOLDER MANAGER
    ”After 3 months of studying the digital marketing course every night (after putting the children to bed), I am so excited that I passed the exam and become a Certified Digital Marketing Expert. Thank you, Sai Constantine and Seann Lautner, for your generosity in mentoring.”

  • Rohan Satghare

    RETAIL SALES & OPERATION
    ”While looking for options, I was looking for something where I can study online with mentor support at the same time working full time. I was also looking for quality course material which will help me with my future job. IDNZ was offering both so I decided to go with IDNZ.”

  • Irene Fortoul

    UX/UI DESIGNER / GRAPHIC DESIGNER
    ”It was an amazing journey, right from the start until the end. The course challenged me to think to a more human-centered design, by learning the agile way with a real project. Thank you so much to my mentor Seann Lautner, who was incredibly patient.”

Split your course fee
up to 12 months

Start anytime, anywhere

FAQs

26 weeks or less, depending on student's pace. This is a full online learning programme that delivered through 30 hours of learning. Most students completed the course and get certified in 10 weeks.
IDNZ provides optional face to face online meeting with mentor (1 hour session x 1 module x 11 weeks). Feel free to book online.

All applicants must be educated to at least ‘A’ Level standard (or equivalent) and, be fluent in oral and written English language. Additionally, all applicants must fulfill at least one of the following criteria:

  • Have professional work experience in any field
  • Hold a Bachelor’s or Master’s degree
  • Hold a Diploma with at least 2 years working experience.

Anyone with suitable work experience can apply for the certification programme. A background in a related discipline is not required; the aim of the certification is to enable you to learn everything you need to know at a foundation level, so you can kick start your digital career.
You could be a business owner, a traditional or digital marketing professional, a recent graduate, or simply looking to change your career. The only prerequisite is that you have an interest in CX desing and want to progress your career.

No, this is not a programming course, and you will not have to learn any coding. This certification focuses on the commercial aspect of CX design.

IDNZ is the certification body for the agile CX education.

The certification is assessed through a project and pitching of the final week of the course.

Student can enrol anytime to gain access to the online learning portal to start studying.

Yes, we have flexi-payment options that are interest free of upto 12 months, made feasible with our partner Splitit.

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This Agile CX
Certification is for

  • Many that are in traditional marketing careers wish to update their skillset

  • Marketers working in management and senior management

  • Those who have just graduated and want to hit the ground running and up their skills in CX design immediately

  • Entrepreneurs and small businesses owners

  • Anyone hoping to implement an emerging CX strategy for their company