Agile CX (Customer Experience) Design Expert (ACXDE)

New Zealand’s First & Only Agile CX Training

What I will get

  • 6-month 24/7 unlimited access to your learning portal, in support of customer experience (CX) training.

  • Experience our exclusive 11‑week cloud‑based training programme designed to elevate your customer experience (CX) strategy. This package includes a personalised 1‑to‑2‑hour session with a digital mentor—valued at $10,000—dedicated to diagnosing and addressing your business’s CX challenges.

  • Duration: 11 weeks (depending on your pace)

  • Delivery: Our flexible learning approach offers both online and blended workshops, ensuring mentoring and training are accessible anytime, anywhere. Evening workshops are also available to suit your schedule.

  • Recognition: Content validated by Google, Facebook, Twitter, LinkedIn, Microsoft

  • Funding Grant: This Workshop / Course / Coaching is registered with the Management Capability Development Fund. Find out more by visiting www.business.govt.nz/regional-business-partner-network

  • Enrollment: Now

  • Training focus: Project-based with a real client or your own business.

  • We accept international applications.

Seann Lautner
IDNZ | CX/UX Design Mentor

  • FORMERLY DIGITAL UX STRATEGIST AT AIR NEW ZEALAND

  • FORMERLY DIGITAL UX STRATEGIST (DIGITAL FUTURE) AT VODAFONE NZ

  • CERTIFIED SCRUM MASTER & AGILE COACH

  • AWARD-WINNING SPEAKER


Seann has over 15 years of experience in corporate training strategy, adult education and the 'train the trainer' programme. Formerly working as a digital UX strategist at Air New Zealand, Seann is passionate about Agile UX/UI, learning experience (LX) design and digital marketing strategy. He is currently extending knowledge into AI, alongside research on digital user happiness by design. He is a well-known UX happiness speaker - his recent speaking event at the Robotic Process Automation (RPA) Summit (New Zealand) - "Can robots design customer happiness?" received a good response from the audience.

Seann is an award-winning speaker, certified coach and digital marketing strategist. Seann's previous experience encompasses educator for over 10 years. He was an Institutional Director of Studies in a few institutes and has proven excellent records in creative teaching, action learning, programme design, and managing and growing student EFTS at the tertiary education level in New Zealand.

Seann speaks regularly at:

  • Intelligent Process Automation Summit

  • World Machine Learning & AI Summit

  • Robotic Process Automation (RPA) Conference

  • Robotic Process Automation (RPA) Summit

  • Digital Marketing Summit

  • Techweek New Zealand

  • Learn, Apply & Earn

    You learn a concept one day and start applying it at work the next.

  • Evening Classes

    With the option of evening classes, upskilling without affecting your day job is now possible.

  • 1:1 Mentoring

    Access weekly meetings with your digital mentor to discuss your learning with open-ended discussions to help you further understand.

  • 24/7 learning Portal

    Learning material is delivered to you via our learning portal 24/7.

  • Learn & Work Agile

    You learn to incorporate an agile mindset - the new way of working and project management.

  • Industry-led Content

    Learn the course that’s enhanced with industry best practices and work-connected learning methodologies.

Using your workplace as a case study

11 agile sprints in 11 weeks

I will get trained on

This module introduces you to the agile mindset and project management methodologies to develop a measured and well-considered strategy for your customers' experience needs.

This module introduces the fundamentals of CX Strategy to obtain a current view of your customers.

This module dives into customer pain points and understanding current problems to be solved through personas, empathy & journey maps.

Learn how to conduct customer experience research that describes the collection and analysis of any type of data relevant to the experience your customers have when interacting with your company.

This module will make you understand the core relationship between business strategy and CX. You learn to identify opportunities to improve your CX and understand how customer trends influence your CX.

This module will help you construct your product and create an aspirational map for your future state.

In this module, you will evaluate the usability and effectiveness of your prototype by conducting user testing. Learn techniques to gather actionable feedback and refine your design based on real interactions.

This module guides you through validating your design assumptions and iterating on your prototype. Discover methods to assess user satisfaction and ensure your design aligns with customer expectations.

This module will help you understand common real-time metrics to measure the success of your CX strategy, and you will create a change management approach to roll out your CX strategy.

In this module, you will identify opportunities for continuous improvement of your CX strategy. Learn to explore future and emerging CX trends in UX design, service design, and brand experience.

This module provides a platform for presenting your developed CX strategy to key stakeholders. Engage in a collaborative playback session where you discuss problem-solving in experience design, gather feedback, and refine your approach to align with both customer needs and business objectives.

“86% of our learners got promoted and elevated their career.”

— IDNZ

  • Sarah Eddy

    EXECUTIVE ASSISTANT TO MD
    ”Completing the IDNZ certification has assisted me to grow hugely within our business, expanding into a space where we had limited capability and knowledge. Now our organisation is benefitting from me having fresh, up-to-date IP which I can put into practice daily.”

  • Harrison Mudgway

    NEW ZEALAND MTB NATIONAL
    ”With the ongoing support and weekly cloud meetings, I was able to complete this course with ease while working full time. The modules are easy to understand, helped a lot with my time management and ensure I didn’t miss important principles.”

  • Ying Watson

    STAKEHOLDER MANAGER
    ”After 3 months of studying the digital marketing course every night (after putting the children to bed), I am so excited that I passed the exam and become a Certified Digital Marketing Expert. Thank you, Sai Constantine and Seann Lautner, for your generosity in mentoring.”

  • Rohan Satghare

    RETAIL SALES & OPERATION
    ”While looking for options, I was looking for something where I can study online with mentor support at the same time working full time. I was also looking for quality course material which will help me with my future job. IDNZ was offering both so I decided to go with IDNZ.”

  • Irene Fortoul

    UX/UI DESIGNER / GRAPHIC DESIGNER
    ”It was an amazing journey, right from the start until the end. The course challenged me to think to a more human-centered design, by learning the agile way with a real project. Thank you so much to my mentor Seann Lautner, who was incredibly patient.”

Start anytime, anywhere

FAQs

The training programme is designed to be completed in a maximum of 11 weeks, with 30 hours of online content.
IDNZ provides online one-on-one mentoring sessions (1-2 hours per module over 11 weeks). Sessions are booked through idnz's mentoring portal.

We offer two enrollment pathways for our training programme:

1. Corporate Trainees / Mentees

  • You must hold a supervisory or managerial role within your organisation.
  • Your organisation should be seeking to upskill or have its team trained in CX design.

2. Independent Learners

For independent learners, the following criteria apply:

  • At least an ‘A’ Level education (or equivalent).
  • Fluency in both oral and written English.
  • Have professional work experience in any field, or hold a Bachelor’s/Master’s degree, or a Diploma with at least 2 years of working experience.

This training programme is ideal for anyone with relevant work experience looking to enhance their CX design skills. A background in a related discipline is not required; the programme is designed to provide you with a solid foundation in CX design so you can advance your career.
Whether you are a business owner, a marketing professional, a recent graduate, or seeking a career change, this training programme is for you.

No, this training programme is not focused on programming or coding. It centres on the commercial and design aspects of CX, ensuring you gain practical skills without needing extensive technical expertise.

No, this is a practical training programme focused on developing your CX design skills. It does not offer an accredited certification, but it provides valuable hands-on experience and knowledge.

The training programme is delivered entirely online through our interactive learning portal. You will have access to self-paced lessons, live mentoring sessions, and a strategy playback with stakeholders that reinforces your learning.

You can enroll at any time to gain immediate access to the online learning platform and begin your training programme.

Yes, we offer flexible, interest-free installment options for up to 12 months.

Learn more

Have questions?

Enrol now

This Agile CX
Certification is for

  • Many that are in traditional marketing careers wish to update their skillset

  • Marketers working in management and senior management

  • Those who have just graduated and want to hit the ground running and up their skills in CX design immediately

  • Entrepreneurs and small businesses owners

  • Anyone hoping to implement an emerging CX strategy for their company